GENERAL SHIPPING INFO

General Shipping Schedule and Tracking Info

Products in stock are delivered everyday based on queue.
Pre-order items will be delivered at the specific time mentioned in the website when you ordered the goods.

You can find Tracking Number on Your Paypal Transaction Details, Ecwid, and email sent from both parties.

You may check your shipping status from :

• Ecwid Track Your Order Page if you are registered when purchasing (can not open tracking page when you check out as a guest)
• Parcels APP : https://parcelsapp.com/
• Pos Indonesia Website : http://ems.posindonesia.co.id/index.php?param=hom
• KURASI Website : https://www.kurasi.co.id/tracking
• Your Country's National Post Office upon landing , for example : US - USPS , UK - ROYAL MAIL , etc

Expected delivery time

RLN/ePacket by Pos Indonesia = 10 to 30 days.

EMS (Express Mail Service)/POS EXPOR by Pos Indonesia = 3 to 10 days

Kurasi = 7-14 days

You may be required to pick up the order at a specific delivery point within the time specified in the notification of delivery. If you do not pick up the delivery in time you may be charged a fee and the order may be sent back to us at your expense. We may also cancel the order if the delivery is not picked up in time.
We are not responsible for any additional fees required by Customs/regulation in your country.

In case of delay in delivery, we will inform you and continue to monitor the order. You may cancel the order if a delivery is delayed for more than 30 days and the delay is not due to you.

PAYMENT INFO

We only accept Paypal.

Any additional fees imposed by customs and taxes of the customer’s country are not within our responsibility and customers are required to pay for it themselves.