RETURN/REFUND POLICY*

We will give you two options for each of these cases:

RETURNED PACKAGE
– Reshipping : You are required to pay for the shipping fee again.
– Refund : only for product price, shipping fee is non refundable

LOST PACKAGE
– Reshipping : We can send free replacements if the products are still available, but you are required to pay for the shipping fee
– Refund : only for product price, shipping fee is non refundable

DAMAGED DUE TO COURIER SERVICE
– Reshipping : We can send free replacements if the products are still available, but you are required to pay for the shipping fee
– Refund : we will refund half the price of the damaged product.

*Unless arrangements are made with us, you cover the cost of the return.

Instructions for returning goods

• Please kindly send us an e-mail containing your name, address, e-mail address, the order number and a specification of which items that the return relates to, with a photo of the product along with the package's envelope containing your name and address (preferably using the return form within 24 hours after the product arrived.
• Ship the items for return within 14 days of the date of the notification.
• You are responsible for any damage incurred by items during the return shipment. We therefore strongly recommend that you send the products well packaged, in good condition and in their original box and/or packaging.
• If possible, please provide us with a tracking number for the return shipment.
• If a returned item is shipped internationally, mark as "RETURNED GOODS" to avoid any Customs charges. We are not responsible for any charges imposed on packages returned by Customs.
• Unless otherwise agreed upon, the refund will be processed through the same payment method you used to make your original purchase.
• If the product or packaging is used or damaged (on wrong order case), we reserve the right to deduct any depreciation in value when refunding the product.
• We will refund your payment minus shipping fee within 24 hours after we received the returned product.
• For wrong order case, we will re-send the goods within 3 working days after we received the returned product.

All enquiries: enmoirearts@gmail.com

That’s all! We hope that you enjoy your purchase! These Conditions were established by Enmoire on 2015-11-25 09:35:59